Privacy Policy
Last updated: July 23, 2026
American Grout & Tile ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through americangroutandtile.com (the "Site"), how we use it, and the choices you have, including with respect to SMS text messaging.
1. Business Contact Information
American Grout & Tile
Woodstock, GA 30188
Phone: (470) 366-5135
Email: ricky@americangroutandtile.com
2. Information We Collect
- Contact information, name, phone number, email address, and project details when you request a quote through our website form, call, or text us.
- Service details, the type of service requested, photos you send us, and any notes you provide about your project.
- Communications, records of calls, texts, emails, or form submissions exchanged with us.
- Usage data, basic website analytics such as pages visited and general location, collected automatically through standard web technologies.
3. How We Use Your Information
- To respond to quote requests and schedule, perform, and follow up on services.
- To communicate with you about appointments, service updates, warranty matters, and billing.
- To send you SMS text messages you've opted in to receive, including customer care messages and occasional promotional offers.
- To improve our website and services.
- To comply with legal obligations.
4. SMS / Text Messaging Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing of information with subcontractors that provide support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent, this information will not be shared with any third parties.
Phone numbers collected for SMS consent through our website form or through direct text messages are used solely to communicate with you about your service request and, if you've opted in, promotional offers from American Grout & Tile. You may opt out at any time by replying STOP, or request help by replying HELP. See our Terms of Service for full SMS program terms.
5. How We Share Information
We do not sell your personal information. We may share limited information with:
- Service providers who help us operate our business (for example, form processing, scheduling, invoicing, or customer communication platforms), under obligations to protect your information.
- Legal authorities when required by law, subpoena, or to protect our rights or the safety of others.
We do not share SMS opt-in data or mobile phone numbers with third parties or affiliates for their own marketing purposes.
6. Data Retention & Security
We retain customer information for as long as reasonably necessary to provide our services, honor warranties, maintain business records, and comply with legal obligations. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.
7. Your Choices
- SMS opt-out: Reply STOP to any text message to unsubscribe at any time.
- Contact preferences: You may ask us to update or delete your contact information by emailing ricky@americangroutandtile.com.
- Cookies: Our website may use standard cookies or analytics tools common to most business websites; you can control cookies through your browser settings.
8. Children's Privacy
Our services and Site are intended for adults seeking residential and commercial restoration services. We do not knowingly collect information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
Questions about this Privacy Policy or your information can be directed to American Grout & Tile at ricky@americangroutandtile.com or (470) 366-5135.